FAQ

Frequently Asked Questions

At ooiuiou®, we want shopping for everyday home essentials to feel simple and straightforward.

Below are answers to some of the most common questions about our products, orders, shipping, returns, and customer support.

What kinds of products does ooiuiou® offer?

ooiuiou® offers thoughtfully selected home and everyday-living products designed for spaces such as the bedroom, living room, kitchen, bathroom, and workspace.

Our collection focuses on practical, easy-to-use items that help make everyday spaces feel more organized, comfortable, and considered.

How do I place an order?

Choose the product you would like to purchase, select any available options, add it to your cart, and complete checkout.

After your payment is successfully processed, you should receive an order confirmation email at the email address used during checkout.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to assist, but once an order has entered processing or has already shipped, changes or cancellations may no longer be possible.

How can I check the status of my order?

Once your order has shipped, tracking information will be sent to the email address associated with your order when available.

Please allow some time for the shipping carrier to update the tracking information after the package has been dispatched.

How long does delivery take?

Delivery times may vary depending on your location, product availability, order processing, shipping carrier, customs procedures, and local delivery conditions.

Please refer to our Shipping Policy for additional information about processing and delivery.

How do I know whether a product is right for my space?

We recommend reviewing the product description, dimensions, materials, features, and available product images before placing your order.

If you still have questions about a product, contact us at service@ooiuiou.com and include the product name or product link so our team can assist you more efficiently.

What should I do if my item arrives damaged, defective, or incorrect?

Please contact us as soon as possible and include:

Your order number
The email address used during checkout
Clear photos or videos showing the product and the issue
Photos of the packaging, if relevant
A photo of the shipping label, if relevant

Our team will review the information and help determine the appropriate next step.

What if an item is missing from my order?

If your package arrives with an item missing, please contact us with your order number and details about the missing product.

If possible, include photos of the package and the items you received so we can review the situation more efficiently.

How do I request a return?

Please contact us before returning any item.

Our customer support team will review your request and provide the appropriate return instructions and return address when applicable.

Please do not send a product back without receiving return instructions first.

How are refunds handled?

Approved refunds are processed according to our Return & Refund Policy.

The time required for a refund to appear in your account may vary depending on your payment provider or financial institution.

Which payment methods are accepted?

Available payment methods are displayed securely during checkout.

The options shown may vary depending on your location, device, and the payment services available through our store.

Is my payment information secure?

Payments are processed through the secure payment options available during checkout.

ooiuiou® does not ask customers to send full payment-card information by email or through customer service messages.

Can I contact you before placing an order?

Yes.

If you have questions about product dimensions, materials, features, intended use, or other available product information, please contact us before ordering.

Include the product name or link whenever possible.

Need More Help?

If your question is not answered above, our customer support team will be happy to assist you.

Email: service@ooiuiou.com

Phone: +852 7965 544

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Business Information

ooiuiou® is owned and operated by Shanghai Kuxiu Technology Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through ooiuiou.com.

Brand Name: ooiuiou®

Company Name: Shanghai Kuxiu Technology Co., Ltd.

Registered Address: Room J, 4th Floor, Building 36, No. 70 Bole Road, Jiading District, Shanghai, China.

Website: ooiuiou.com