Shipping Policy
This Shipping Policy explains how orders placed through ooiuiou.com are processed, shipped, tracked, delivered, and supported.
ooiuiou® is owned and operated by Shanghai Kuxiu Technology Co., Ltd.
Order Confirmation
After placing an order through ooiuiou.com, you should receive an order confirmation at the email address provided during checkout.
Please review your order details carefully, including the products ordered and the shipping address.
If you notice an error, contact us as soon as possible.
Processing Time
Orders are generally processed within 1 business day after payment has been successfully confirmed.
Processing time is separate from shipping time.
Orders placed on weekends or public holidays may begin processing on the next business day.
Some products may require additional handling time depending on inventory availability, packaging requirements, or fulfillment arrangements.
If a significant delay affects your order, we may contact you using the email address provided at checkout.
Where Orders Are Fulfilled
Orders may be fulfilled from different facilities or fulfillment partners depending on product availability, inventory location, and shipping destination.
Because ooiuiou® offers a variety of home and everyday-living products, items within the same order may occasionally be prepared or shipped from different locations.
This means one order may arrive in more than one package.
Regardless of fulfillment location, ooiuiou® remains responsible for assisting with order and delivery-related questions.
Estimated Delivery Time
Delivery time depends on the destination, shipping service, carrier operations, local conditions, and product availability.
For orders shipped to the United States, standard delivery generally takes approximately 3–5 business days after dispatch.
This means an order with a processing time of 1business day and an estimated shipping time of 2–4 business days may take approximately 3–5 business days in total.
International delivery times may vary depending on the destination, customs clearance, carrier service, and local delivery conditions.
All delivery estimates are approximate and are not guaranteed arrival dates.
Shipping Costs
Orders of US$39 or more are eligible for free standard shipping where available.
Any available shipping methods, charges, restrictions, and estimated delivery times will be displayed during checkout before payment is completed.
Shipping charges may vary depending on:
- Delivery destination
- Package size and weight
- Order contents
- Available shipping services
- Selected shipping method
Tracking Your Order
Once your order has been shipped and tracking information becomes available, we will send the available tracking details to the email address associated with your order.
Please allow some time for the shipping carrier to update tracking information after the shipment has been created.
It is normal for tracking information to remain unchanged temporarily during certain stages of transit.
If your order is shipped in multiple packages, you may receive more than one tracking number.
Split Shipments
Some orders may be divided into separate shipments because of:
- Different inventory locations
- Product availability
- Packaging requirements
- Product size
- Fulfillment arrangements
Separate packages may arrive on different days.
You will not be charged additional shipping fees solely because we divide one order into multiple shipments.
Shipping Address
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please carefully check:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or region
- Postal code
- Country
- Contact information
If you need to change your shipping address, contact us as soon as possible.
We will make reasonable efforts to assist, but address changes cannot be guaranteed after an order has already entered processing or shipment preparation.
If a package is returned, redirected, or requires reshipment because incorrect or incomplete information was provided during checkout, additional shipping charges may apply.
Receiving Your Package
Please monitor your tracking information after your order has shipped.
When your package arrives, we recommend checking the product and packaging promptly.
If something appears damaged, incorrect, incomplete, or missing, contact us as soon as possible so our team can review the issue.
Delivery Delays
Occasionally, shipments may take longer than expected because of circumstances such as:
- Carrier delays
- Severe weather
- Public holidays
- High shipping volumes
- Customs inspections
- Remote delivery locations
- Local transportation disruptions
- Other circumstances outside our reasonable control
If your tracking information has not updated for an extended period or your package has not arrived within the expected timeframe, contact us at service@ooiuiou.com.
Please include your order number so we can review the available shipping information more efficiently.
Lost Packages
If you believe your package may have been lost during transit, please contact our customer support team.
Include:
- Your order number
- Your tracking number, if available
- The email address used during checkout
- A brief description of the issue
We may work with the relevant shipping carrier or fulfillment provider to investigate the shipment.
Depending on the circumstances and the outcome of the investigation, an appropriate resolution may include continued delivery assistance, replacement, or refund in accordance with our policies and applicable consumer laws.
Packages Marked as Delivered
If your tracking information shows that your order was delivered but you cannot locate the package, please first check:
- Your mailbox
- Porch or entrance area
- Garage or other secure delivery locations
- Reception desk or building management
- Mailroom or parcel locker
- Other members of your household
- Nearby neighbors
- Any delivery notice left by the carrier
You may also wish to contact the local carrier responsible for final delivery.
If you still cannot locate the package, contact us at service@ooiuiou.com and include your order number.
We will review the available delivery information and assist with the appropriate next steps.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the product
- Photos of the packaging where relevant
- A photo of the shipping label where relevant
Please keep the product and original packaging until our team has completed its review or provided further instructions.
International Shipping and Customs
International orders may be subject to customs processing, import duties, taxes, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the recipient.
Customs procedures may also affect estimated delivery times.
ooiuiou® does not control customs-processing times or charges imposed by government authorities.
Returns
If you would like to return an item, please contact us before sending the product back.
Email: service@ooiuiou.com
Please include your order number and the reason for the return.
Our customer support team will review your request and, where applicable, provide the correct return instructions and designated return address.
Do not send a product to an address without receiving return instructions from us first.
Return eligibility, conditions, and applicable costs are governed by our Return & Refund Policy.
Refunds
Approved refunds are generally issued to the original payment method after the applicable return or order issue has been reviewed.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
Please review our Return & Refund Policy for additional information.
Need Help With Your Delivery?
For questions about processing, shipping, tracking, delivery, damaged products, missing packages, returns, or refunds, contact us at:
Email: service@ooiuiou.com
Phone: +852 7965 544
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Business Information
ooiuiou® is owned and operated by Shanghai Kuxiu Technology Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through ooiuiou.com.
Brand Name: ooiuiou®
Company Name: Shanghai Kuxiu Technology Co., Ltd.
Website: ooiuiou.com
Registered Address: Room J, 4th Floor, Building 36, No. 70 Bole Road, Jiading District, Shanghai, China.
Email: service@ooiuiou.com
Phone: +852 7965 544
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.