Return & Refund Policy

This Return & Refund Policy explains how returns, refunds, damaged items, incorrect orders, exchanges, and cancellations are handled for purchases made through ooiuiou.com.

ooiuiou® is owned and operated by Shanghai Kuxiu Technology Co., Ltd.

Before Requesting a Return

Please inspect your order after delivery and make sure the products you received match your purchase.

If an item is damaged, defective, incomplete, or incorrect, contact us as soon as possible so our customer support team can review the issue.

For general returns, please contact us before sending any product back.

30-Day Return Period

Eligible products may be returned within 30 calendar days after confirmed delivery.

To request a return, you must contact us within this 30-day period.

Return requests submitted after the return window may not be accepted unless otherwise required by applicable law.

Return Eligibility

To qualify for a return, the product should generally be:

• Unused
• Unaltered
• In its original condition
• Returned with its original packaging
• Returned with all included parts, accessories, and documentation
• Accompanied by valid proof of purchase

Products showing significant signs of use, misuse, alteration, damage, or missing components may not qualify for a full refund unless the issue existed when the item was delivered.

Items That May Not Be Returnable

Certain products may not be eligible for return, including:

• Personalized or customized products
• Gift cards
• Products clearly identified as final sale or non-returnable before purchase
• Products damaged through misuse, improper care, or unauthorized modification
• Products returned without prior authorization

Any mandatory consumer rights available under applicable law remain unaffected.

How to Request a Return

To begin a return request, contact us at:

Email: service@ooiuiou.com

Please include:

• Your order number
• The email address used during checkout
• The product you wish to return
• The reason for the return
• Photos or videos where relevant

Our customer support team will review your request and provide the appropriate next steps if the return is eligible.

Please do not send a product back before receiving return instructions.

Return Address

Do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

The appropriate return address may vary depending on the product, fulfillment location, and customer destination.

After your return request has been reviewed and approved, we will provide the correct return address and return instructions.

Products sent to an unauthorized or incorrect address may not be received or processed.

Return Shipping Costs

For preference-based returns, such as:

• Change of mind
• Ordering the wrong size or variation
• No longer wanting the product
• Other non-defective return reasons

the customer is generally responsible for return shipping costs.

Original shipping fees are generally non-refundable for preference-based returns unless otherwise required by applicable law.

If we confirm that an item arrived damaged, defective, incomplete, incorrect, or materially different from its description, we will provide an appropriate resolution without requiring the customer to bear reasonable return costs associated with the confirmed issue.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

To help us review the issue, please provide:

• Your order number
• A brief description of the problem
• Clear photos or videos of the product
• Photos of the packaging where relevant
• A photo of the shipping label where relevant

Please keep the product and its original packaging until our team has completed the review or provided further instructions.

Depending on the circumstances, the appropriate resolution may include:

• Replacement
• Refund
• Partial refund
• Approved return

Missing Items

If an item is missing from your package, contact us and provide your order number along with details about what was received.

Where possible, include photos of the package and the items inside.

Some orders may be shipped in multiple packages, so please also review any available tracking information before submitting a missing-item request.

Refunds

Once an eligible returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method within 5–10 business days after the returned item has been received and reviewed.

After a refund is issued, your bank, card issuer, or payment provider may require additional time to make the funds available in your account.

If you have not received an approved refund after a reasonable period, please contact your payment provider first and then contact us if further assistance is needed.

Refund Deductions

Where permitted by applicable law, deductions may apply if a returned item has:

• Missing parts
• Missing accessories
• Damage not present at delivery
• Signs of excessive use
• Unauthorized modifications
• Reduced value caused by handling beyond what is reasonably necessary to inspect the product

Any applicable deduction will depend on the condition of the returned item and the circumstances of the return.

Exchanges

Exchanges are subject to product availability.

In some cases, the simplest option may be to return an eligible product for a refund and place a separate order for the preferred item.

If your product arrived damaged, defective, incomplete, or incorrect, please contact us before placing a replacement order so we can review the original issue first.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to assist, but cancellation cannot be guaranteed after an order has entered processing, fulfillment, or shipment preparation.

If your order has already shipped, you may need to wait for delivery and then follow the applicable return procedure.

Return and Refund Abuse

We reserve the right to review return and refund requests for signs of fraud, abuse, repeated misuse, or false claims.

We may refuse requests that are fraudulent or inconsistent with this policy, subject to applicable consumer laws.

Contact Us

For questions about returns, refunds, exchanges, cancellations, damaged products, or incorrect orders, contact us at:

Email: service@ooiuiou.com

Phone: +852 7965 544

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Business Information

ooiuiou® is owned and operated by Shanghai Kuxiu Technology Co., Ltd.

Shanghai Kuxiu Technology Co., Ltd. is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through ooiuiou.com.

Brand Name: ooiuiou®

Company Name: Shanghai Kuxiu Technology Co., Ltd.

Website: ooiuiou.com

Registered Address: Room J, 4th Floor, Building 36, No. 70 Bole Road, Jiading District, Shanghai, China.

Email: service@ooiuiou.com

Phone: +852 7965 544

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.