Terms and Conditions

These Terms and Conditions govern the use of ooiuiou.com and purchases made through ooiuiou®.

ooiuiou® is owned and operated by Shanghai Kuxiu Technology Co., Ltd.

By accessing our website, placing an order, or purchasing a product from ooiuiou.com, you agree to these Terms and Conditions together with the other policies published on our website.

About Our Store

ooiuiou® offers home and everyday-living products designed for spaces such as bedrooms, living rooms, kitchens, bathrooms, and workspaces.

We may update, change, add, or discontinue products and website content from time to time.

Product availability is not guaranteed and may change without prior notice.

Product Information

We make reasonable efforts to ensure that product descriptions, dimensions, materials, colors, prices, and images are presented as accurately as possible.

However, actual product appearance may vary slightly due to factors such as:

Screen and display settings
Lighting conditions
Photography
Manufacturing differences
Material variations

Please review all available product information before placing an order.

We reserve the right to correct errors or update product details where necessary.

Orders and Order Acceptance

After you place an order, you may receive an order confirmation email.

This confirms that we have received your order but does not necessarily mean that the order has been finally accepted or shipped.

We may cancel or refuse an order for reasonable reasons, including:

Payment authorization failure
Suspected fraud or unauthorized activity
Product unavailability
Inventory errors
Incorrect pricing
Shipping restrictions
Incorrect or incomplete customer information

If we cancel an order after payment has been successfully collected, an applicable refund will be issued to the original payment method.

Prices and Payment

Product prices and applicable order charges are shown during checkout.

Depending on the order, the total may include:

Product prices
Shipping charges
Applicable taxes
Discounts or promotional adjustments

By submitting payment information, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.

Available payment methods may vary depending on your location and the payment options displayed during checkout.

Shipping and Delivery

Orders are shipped according to the shipping options and estimated timeframes described in our Shipping Policy.

Delivery estimates are not guaranteed and may be affected by circumstances such as:

Carrier delays
Weather conditions
Customs processing
Public holidays
High shipping volumes
Remote delivery locations
Other circumstances outside our reasonable control

Customers are responsible for providing an accurate and complete shipping address during checkout.

Please review our Shipping Policy for more information.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy and applicable consumer laws.

If you wish to request a return, please contact us before sending any product back.

Do not return products to an address without receiving return instructions from our customer support team first.

Approved refunds are generally issued to the original payment method.

The time required for a refund to appear may depend on your bank, card issuer, or payment provider.

Product Use

Customers are responsible for using products in accordance with any instructions, warnings, or intended-use information provided with the product or on the product page.

Products should be used only for their intended household or everyday purpose.

Where a product requires assembly, installation, maintenance, or special care, customers should follow the relevant instructions carefully.

Do not continue using a product if it appears damaged or unsafe.

Product Care and Compatibility

Some products may require particular care depending on their material, construction, or intended use.

Before using a product, please review any available care instructions, size information, compatibility information, or usage recommendations.

ooiuiou® is not responsible for damage caused by misuse, improper installation, unauthorized modification, neglect, or use outside the intended purpose of the product, except where liability cannot legally be excluded.

Promotions and Discount Codes

Promotional offers, discount codes, and special pricing may be subject to specific terms.

Unless otherwise stated:

Promotional offers may have expiration dates
Certain products may be excluded
Discounts may not be combined
Discount codes must be entered before checkout is completed
Discounts cannot be applied retroactively to completed orders
Promotional value cannot be exchanged for cash

We reserve the right to correct or cancel promotions affected by technical errors, misuse, or other reasonable circumstances.

Website Use

You agree not to use ooiuiou.com in a way that interferes with the website, other customers, or our business operations.

Prohibited activities include:

Fraudulent purchases
Unauthorized payment activity
Attempting to gain unauthorized access to website systems
Interfering with website functionality
Using automated methods to misuse the store
Abusing discount or promotional programs
Using the website for unlawful activities

We may restrict access or cancel orders associated with suspected misuse where reasonably necessary.

Intellectual Property

Unless otherwise stated, website content associated with ooiuiou®, including branding, text, graphics, design elements, and other original content, may be protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization.

Third-Party Services

Our store may use third-party services to support functions such as:

Payment processing
Shipping
Order fulfillment
Website hosting
Analytics
Customer support
Marketing

The availability and operation of certain third-party services may be subject to their own terms and policies.

Limitation of Liability

To the fullest extent permitted by applicable law, Shanghai Kuxiu Technology Co., Ltd. and ooiuiou® will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website, an order, or a product.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable consumer law.

Privacy

Our handling of personal information is described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy.

Changes to These Terms

We may revise these Terms and Conditions from time to time to reflect changes in our business practices, website operations, products, or legal requirements.

The updated version will be published on ooiuiou.com.

For purchases, the Terms in effect at the time an order is placed will generally apply to that transaction, unless otherwise required by applicable law.

Contact Us

If you have questions about these Terms and Conditions, an order, or another store-related matter, contact us at:

Email: service@ooiuiou.com

Phone: +852 7965 544

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Business Information