Terms of Service

Overview

These Terms of Service govern your use of ooiuiou.com and purchases made through ooiuiou®.

ooiuiou® is owned and operated by Shanghai Kuxiu Technology Co., Ltd. Throughout these Terms, “ooiuiou®,” “we,” “us,” and “our” refer to Shanghai Kuxiu Technology Co., Ltd.

By visiting ooiuiou.com, using our services, or purchasing products from us, you agree to these Terms of Service and the policies referenced on our website. If you do not agree with these Terms, please do not use the website or place an order.

Eligibility and Store Use

You must be legally capable of entering into a binding agreement under the laws applicable to you in order to use our website or make a purchase.

You may not use ooiuiou.com or our services for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not:

Interfere with the operation or security of the website
Attempt to gain unauthorized access to our systems
Introduce viruses, malicious software, or harmful code
Misuse promotional offers or discount programs
Submit false or misleading information
Use the website in a way that violates applicable law or the rights of others

We may restrict or suspend access where reasonably necessary to protect our customers, website, or business.

Our Products

ooiuiou® offers home and everyday-living products designed for spaces such as bedrooms, living rooms, kitchens, bathrooms, and workspaces.

We aim to provide clear and accurate information about each product, including available details such as:

Product descriptions
Dimensions
Materials
Features
Colors
Images
Prices
Intended use

Actual product appearance may vary slightly because of screen settings, lighting conditions, photography, material differences, or normal manufacturing variation.

We may update, modify, or discontinue products without prior notice.

Product Selection and Use

Before purchasing a product, please review the product page carefully to make sure the item is suitable for your intended space and use.

Customers are responsible for reviewing available size information, materials, care guidance, compatibility information, assembly instructions, and product-specific recommendations.

Products should be used only for their intended purpose and in accordance with any instructions or warnings provided.

Do not continue using a product if it appears damaged or unsafe.

Orders

Submitting an order does not automatically guarantee acceptance.

We may accept, refuse, limit, or cancel an order for reasonable reasons, including:

Product unavailability
Payment authorization failure
Suspected fraud
Pricing or listing errors
Shipping restrictions
Incorrect or incomplete customer information
Technical or inventory errors

If an order is canceled after payment has already been successfully collected, the applicable amount will be refunded to the original payment method.

Customers are responsible for providing accurate billing, shipping, and contact information.

Prices and Payment

Product prices are displayed on ooiuiou.com and may be updated from time to time.

Before payment is submitted, checkout will display the applicable order total, which may include:

Product prices
Shipping fees
Applicable taxes
Discounts or promotional adjustments

By submitting payment information, you confirm that:

The information provided is accurate
You are authorized to use the selected payment method
You agree to the amount displayed at checkout

Payments may be processed through third-party payment providers and may also be subject to their applicable terms and policies.

Shipping and Delivery

Information about processing times, shipping methods, estimated delivery periods, tracking, and delivery issues is provided in our Shipping Policy.

Delivery dates are estimates and are not guaranteed.

Shipping may be affected by circumstances such as:

Carrier operations
Customs processing
Severe weather
Public holidays
High shipping volumes
Remote delivery locations
Local transportation disruptions
Other circumstances outside our reasonable control

Customers are responsible for providing a complete and accurate delivery address.

Returns, Refunds, and Order Issues

Returns, refunds, damaged items, missing items, incorrect products, and other order-related issues are handled according to our Return & Refund Policy and applicable consumer laws.

Please contact us before returning any product.

We may request reasonable supporting information when reviewing an order issue, including:

Order details
Product photographs
Videos
Packaging photographs
Shipping-label information

Do not send a return to an address unless our customer support team has provided the appropriate return instructions.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

Promotions and Discounts

Promotional offers may be subject to specific requirements, product restrictions, expiration dates, or other conditions.

Unless otherwise stated:

Discount codes must be applied before checkout is completed
Discounts may not be combined
Offers cannot be exchanged for cash
Discounts generally cannot be applied to previously completed purchases

We may cancel or correct promotions affected by technical errors, misuse, or other reasonable circumstances.

Intellectual Property

Unless otherwise stated, content appearing on ooiuiou.com, including branding, logos, text, photographs, graphics, page designs, layouts, and other original materials, is owned by or licensed to Shanghai Kuxiu Technology Co., Ltd. and may be protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify, republish, sell, or commercially exploit protected content without appropriate authorization.

Use of the website does not transfer ownership of any intellectual-property rights to you.

Third-Party Services

ooiuiou.com may rely on third-party services for certain functions, including:

Shopify
Payment processing
Shipping and logistics
Order fulfillment
Analytics
Marketing
Customer-support tools
Website technology

Third-party providers may operate under their own terms, privacy policies, and procedures.

We are not responsible for the independent content, availability, or practices of third-party services that we do not control.

Prohibited Activities

You must not use ooiuiou.com:

For fraudulent or unlawful transactions
To violate another person’s rights
To submit deliberately false information
To distribute malware or harmful software
To collect information without authorization
To interfere with website security
To attempt unauthorized access to our systems
To abuse returns, refunds, promotions, or payment systems
To misuse our brand or intellectual property

We may take reasonable action to protect the website, customers, and business where these restrictions are violated.

Disclaimer

We make reasonable efforts to keep ooiuiou.com accurate, functional, and available.

However, to the extent permitted by applicable law, we do not guarantee that:

The website will always operate without interruption
All information will always be completely error-free
Every product will remain continuously available
Third-party services will always operate without interruption

Nothing in this section excludes rights or remedies that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, ooiuiou® and Shanghai Kuxiu Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from use of the website, services, or products.

This limitation does not apply where liability cannot legally be excluded or limited.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Shanghai Kuxiu Technology Co., Ltd. from reasonable claims, losses, liabilities, or expenses resulting from your unlawful use of ooiuiou.com, violation of these Terms, or infringement of another party’s rights.

Privacy

Our collection and handling of personal information is described in our Privacy Policy.

By using ooiuiou.com, you acknowledge that personal information may be processed in accordance with that policy.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be applied to the maximum extent legally permitted.

The remaining provisions will continue in effect.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, or legal requirements.

The latest version will be posted on ooiuiou.com.

Your continued use of the website after revised Terms are published will be subject to the updated Terms, where permitted by applicable law.

Contact Us

If you have questions about these Terms of Service, an order, or the operation of ooiuiou.com, contact us at:

Email: service@ooiuiou.com

Phone: +852 7965 544

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Business Information

ooiuiou® is owned and operated by Shanghai Kuxiu Technology Co., Ltd.

Shanghai Kuxiu Technology Co., Ltd. is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through ooiuiou.com.

Brand Name: ooiuiou®

Company Name: Shanghai Kuxiu Technology Co., Ltd.

Website: ooiuiou.com

Registered Address: Room J, 4th Floor, Building 36, No. 70 Bole Road, Jiading District, Shanghai, China.