Privacy Policy

This Privacy Policy explains how ooiuiou® collects, uses, discloses, and protects personal information when you visit ooiuiou.com, place an order, contact our customer support team, or otherwise interact with our online store.

ooiuiou® is owned and operated by Shanghai Kuxiu Technology Co., Ltd.

Personal Information We Collect

Depending on how you use our website, we may collect information such as:

Your name
Email address
Phone number
Billing and shipping address
Order and transaction information
Product preferences and shopping activity
Customer-service communications
Device and browser information
IP address
Website usage and interaction data
Information collected through cookies and similar technologies

Payment information is generally processed by Shopify and supported payment providers rather than directly stored by us in full.

How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Confirm purchases and send order-related communications
Arrange shipping and delivery
Provide tracking information
Handle returns and refunds
Respond to product questions and customer-service requests
Help investigate missing, damaged, defective, or incorrect orders
Maintain and improve ooiuiou.com
Detect and prevent fraud or misuse
Maintain website and transaction security
Comply with legal and regulatory obligations
Send promotional or marketing communications where permitted

We aim to use personal information only where it is reasonably necessary for operating and supporting our store.

Orders and Customer Service

When you place an order through ooiuiou.com, we use the information provided at checkout to process the purchase, arrange fulfillment, deliver your order, and provide customer support.

If you contact us about an existing order, we may ask you to provide information such as:

Your order number
The email address used during checkout
Information about the product involved
Photos or videos relating to an order issue

This information helps us locate your purchase and review your request.

Shipping, Returns, and Refunds

Your shipping information may be shared with carriers, fulfillment providers, and other service providers where necessary to deliver your order.

If you request a return or refund, we may use your order information and communications to review eligibility and process your request.

Please contact us before returning an item. Where a return is approved, we will provide the appropriate instructions and return address.

For additional information, please review our Shipping Policy and Return & Refund Policy.

How We Share Information

We may share personal information with third parties that help us operate our online store and provide services to customers.

These may include:

Shopify
Payment processors
Shipping and logistics providers
Fulfillment partners
Customer-service providers
Website hosting and technology providers
Analytics providers
Marketing and advertising service providers
Fraud-prevention and security providers

We may also disclose information when required by applicable law, regulation, legal process, or government request, or when reasonably necessary to protect our rights, customers, business, or services.

We do not need to sell personal information in order to operate our store.

Cookies and Similar Technologies

ooiuiou.com may use cookies, pixels, local storage, and similar technologies to support website functionality and understand how visitors interact with the store.

These technologies may be used to:

Keep the website functioning properly
Remember preferences
Maintain shopping-cart functionality
Measure website traffic
Understand browsing behavior
Improve website performance
Support marketing and advertising where permitted

You may be able to manage certain cookies through your browser settings or privacy controls available on our website.

Disabling some cookies may affect certain website features or functionality.

Marketing Communications

Where permitted, we may send emails or other communications about new products, promotions, store updates, or other information related to ooiuiou®.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in those messages.

Unsubscribing from promotional messages does not necessarily prevent us from sending transactional communications relating to your orders or customer-service requests.

Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

Order processing
Customer service
Returns and refunds
Fraud prevention
Record keeping
Legal and regulatory compliance
Resolving disputes
Enforcing agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

Protecting Your Information

We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Customers should also take reasonable precautions, such as using secure devices, strong passwords where applicable, and trusted internet connections.

Your Privacy Rights

Depending on where you live, applicable law may provide you with certain rights regarding your personal information.

These rights may include the ability to request:

Access to personal information
Correction of inaccurate information
Deletion of certain information
Restriction of certain processing
Portability of certain information
Withdrawal of consent where processing is based on consent
Objection to certain uses of personal information

The availability of these rights may vary depending on your location and applicable law.

We may need to verify your identity before completing certain privacy requests.

International Data Processing

Because our business may work with service providers and technology systems located in different countries, personal information may be processed or stored outside the country where you live.

Where required by applicable law, appropriate measures may be used to support lawful international transfers of personal information.

Children’s Privacy

ooiuiou.com is not intended specifically for children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so we can review the situation.

Third-Party Services and Links

Our website may contain links to third-party websites, platforms, or services.

Their privacy practices are governed by their own policies, and ooiuiou® is not responsible for the privacy practices of third parties that we do not control.

We recommend reviewing the privacy policies of any third-party services you choose to use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, service providers, or applicable legal requirements.

When changes are made, the updated version will be posted on ooiuiou.com.

We encourage customers to review this page periodically.

Privacy Requests and Contact

If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact us at:

Email: service@ooiuiou.com

Phone: +852 7965 544

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Business Information